Shipping policy

Thanks for ordering from GOACTO. We're a small team in Pennsylvania, USA, and we'd like you to know exactly when your order will arrive and what happens if something goes wrong. If any of this is unclear, email us at leadership@goacto.com and a real person will answer.

Digital Library PDFs: instant delivery

Our PDFs are delivered digitally, so nothing gets shipped and there's no shipping charge.

  • Your download links show up right after checkout on the thank-you page.
  • The same links are on your order status page and in your order confirmation email.
  • No email after a few minutes? Check your spam or promotions folder first. If it isn't there, email us your order number and we'll resend your links.

Custom engraved items: made to order

Our acrylic QR coasters and keychain ornaments are laser-engraved to order on our own xTool S1 laser. Each one starts as a blank and is personalized for you, so it takes a little longer than something pulled off a shelf.

  • Proofs: For custom business coasters, we send you a proof before we engrave anything. Production starts once you approve it. Keychain ornaments don't get a proof by default — we engrave from the details entered at checkout, and we'll email you if something looks off.
  • Lead time: Made-to-order engraved items generally ship in 7–14 business days, depending on the order. For coasters, that clock starts after you approve your proof.
  • Large or bulk orders (for example 100+ pieces) may need extra time; we'll email you a quoted ship date.

Business days are Monday to Friday, not counting US holidays.

Where we ship

  • United States: We currently ship within the United States.

Carriers and rates

  • Carriers: We pick the carrier for each shipment for the best price and service, and we ship from trusted local shipping centers.
  • Rates: Shipping is calculated at checkout. Your exact shipping cost always shows before you pay. There is no free-shipping threshold.

Tracking

When your order ships, we'll email you a shipping confirmation with tracking. You can also check progress anytime on your order status page.

Lost, late, or damaged packages

  • Damaged in transit, defective, or wrong item: We're sorry! Please email leadership@goacto.com within 7 days of delivery. Include your order number and photos of the item and the packaging, and we'll remake or refund it. See our Refund policy for details.
  • Tracking stuck or marked delivered but not received: First check with neighbors and your local post office, then email us. We'll open a claim with the carrier and once the carrier confirms the package is lost, we'll remake or refund it.

Address mistakes

Please double-check your shipping address at checkout. If you spot a mistake, email us as soon as possible. We can fix it for free as long as the order hasn't shipped. If a package comes back to us because the address was wrong, we'll reship it once you cover the new postage.

Questions

Email leadership@goacto.com with your order number and we'll help.

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